Find quick answers to common questions about ticket booking, cancellations, and travel.
Search your source & destination cities on the home page, select your preferred trip, choose your seats on the interactive layout, enter passenger details, and complete payment via UPI, Debit/Credit card, or Netbanking.
Yes! You can cancel your ticket online under My Bookings by entering your PNR or registered email address. Refunds are calculated automatically based on the cancellation time window.
Each passenger is allowed 1 main luggage bag (up to 15 kg) and 1 small personal handbag free of charge. Excess luggage may incur minimal handling charges.
You must present your m-Ticket (SMS/Email ticket confirmation) along with a valid government-issued photo ID (Aadhaar, Driving License, Voter ID, or Passport).
Navigate to the Track Your Bus page and enter your PNR or Booking ID. You will also receive an SMS with a live GPS tracking link 30 minutes prior to departure.
Cancellations 24+ hrs before departure incur a 10% fee; 12-24 hrs incur 25%; 4-12 hrs incur 50%. Approved refunds are credited back to your original payment method within 24-48 hours (UPI) or 3-5 business days (Cards/NetBanking).
You can reach our 24/7 on-route helpline at +91 98100 12345 or speak directly with the bus conductor or driver on duty.