Last updated: August 2026

Privacy Policy

Privacy Policy

Last Updated: August 2026

Welcome to Tushar Tours & Travels. We respect your privacy and are committed to protecting the personal information you provide while using our website, mobile application, and bus booking services.

1. Information We Collect

When you use our services, we may collect information necessary to provide our booking and travel services, including:

  • Name and passenger details
  • Email address
  • Mobile phone number
  • Journey and booking details
  • Payment and transaction information
  • PNR, booking ID, and ticket information
  • Information required for customer support
  • Device and technical information when you use our mobile application or website

2. How We Use Your Information

We may use your information to:

  • Process and manage bus ticket bookings
  • Generate and deliver digital tickets and booking confirmations
  • Process payments and refunds
  • Provide bus and trip tracking services
  • Send booking, journey, cancellation, and service notifications
  • Respond to customer support requests
  • Improve our website, mobile application, and services
  • Prevent fraud, misuse, and unauthorized activity
  • Comply with applicable legal and regulatory requirements

3. Payment Information

Payments may be processed through third-party payment gateways. Payment information may be transmitted securely to the applicable payment service provider for processing.

We do not intend to store complete card or banking credentials on our own systems when payment processing is handled by an authorized third-party payment provider.

4. Location and Trip Tracking

Our services may provide bus or trip tracking features. Where tracking functionality is used, location information related to the bus or journey may be processed to provide tracking and journey-related information to passengers.

We use tracking information only for providing and improving the relevant travel services.

5. Sharing of Information

We may share necessary information with trusted service providers and business partners when required to provide our services, including:

  • Bus operators and travel service providers
  • Payment gateway and payment processing providers
  • SMS, email, and notification service providers
  • Technology and hosting service providers
  • Customer support service providers

We may also disclose information when required by applicable law, legal proceedings, government authorities, or to protect our rights, users, and services.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to maintain sessions, remember preferences, improve functionality, understand website usage, and provide a better user experience.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain booking and transaction records, resolve disputes, comply with legal obligations, and protect our legitimate business interests.

9. Your Rights

Subject to applicable law, you may request information about the personal data we hold about you and may request correction or deletion of information where applicable.

To make a privacy-related request, please contact our support team using the contact details provided below.

10. Children's Privacy

Our services are intended to be used by individuals who are legally permitted to make travel bookings. We do not knowingly collect personal information from children for purposes unrelated to providing the requested travel service.

11. Third-Party Services

Our website and mobile application may use third-party services such as payment gateways, mapping services, hosting providers, analytics services, notification providers, and bus operators. These third parties may process information according to their own privacy policies and terms.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices. The updated policy will be published on our website or mobile application.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Tushar Tours & Travels
Alambagh, Bus Stand Road,
Lucknow, Uttar Pradesh 226005
Phone: +91 98100 12345
Email: support@tushartoursandtravel.com

By using our website or mobile application, you acknowledge that you have read and understood this Privacy Policy.