Last Updated: August 2026
This Refund & Cancellation Policy explains the cancellation charges, refund process, and applicable conditions for bus tickets booked through Tushar Tours & Travels.
Eligible bus tickets may be cancelled online through the booking system, subject to the applicable cancellation time window and ticket conditions.
Passengers should check their booking details and applicable cancellation charges before confirming a cancellation.
The following standard cancellation charges currently apply based on the time remaining before the scheduled departure:
Tickets cancelled outside the permitted cancellation window may not be eligible for a refund.
The refundable amount is calculated after deducting the applicable cancellation charges and any other non-refundable fees or charges, where applicable.
The final refund amount shown during the cancellation process will be treated as the applicable refund amount for the booking.
Approved refunds are normally credited to the original payment method used for the booking.
Actual credit time may vary depending on the payment gateway, bank, card issuer, or other financial institution.
If money is deducted from your account but the booking is not successfully confirmed, the transaction will be reviewed and the applicable amount will be refunded according to the payment processing and refund procedure.
If a bus operator cancels a scheduled service, the applicable refund or alternative arrangement will be handled according to the operator's policy and the circumstances of the cancellation.
Passengers affected by an operator-initiated cancellation may contact our customer support team for assistance.
Changes to journey date, boarding point, destination, passenger details, or other booking information may be subject to availability and applicable charges.
Where a change cannot be accommodated, the passenger may need to cancel the existing booking and make a new booking subject to the applicable cancellation policy.
If a passenger does not report at the designated boarding point within the required time and does not cancel the ticket within the permitted cancellation period, the booking may be treated as a no-show and may not be eligible for a refund.
Passengers are responsible for reaching the correct boarding point on time and carrying their digital ticket or booking confirmation along with a valid government-issued photo ID where required.
Failure to board the bus due to late arrival, incorrect boarding information, or failure to carry required documents may affect refund eligibility.
If you believe that an eligible refund has not been received within the expected processing period, please contact our support team with your booking ID or PNR and payment details.
Our team will review the transaction and coordinate with the relevant payment provider or bus operator where necessary.
Tushar Tours & Travels may update this Refund & Cancellation Policy from time to time. The applicable policy may depend on the ticket, bus operator, route, and booking conditions displayed at the time of purchase.
For cancellation, refund, or booking-related assistance, please contact:
Tushar Tours & Travels
Alambagh, Bus Stand Road,
Lucknow, Uttar Pradesh 226005
Phone: +91 98100 12345
Email: support@tushartoursandtravel.com
We recommend reviewing the cancellation conditions shown for your ticket before completing a cancellation.