Terms & Conditions
Welcome to Tushar Tours & Travels. By accessing or using our website, mobile application, or booking services, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before using our services.
1. Use of Our Services
Tushar Tours & Travels provides online bus ticket booking and related travel services. Users must provide accurate and complete information while creating an account, making a booking, or using any of our services.
You must not use our website or mobile application for any unlawful, fraudulent, or unauthorized purpose.
2. Bus Ticket Booking
- All bookings are subject to seat availability.
- A booking is considered confirmed only after successful completion of the booking process and payment, where applicable.
- Users are responsible for checking the journey date, boarding point, destination, passenger details, and other booking information before confirming a ticket.
- Once a booking is confirmed, the passenger should retain the booking confirmation or digital ticket for travel.
- Tushar Tours & Travels may use third-party bus operators or service providers to fulfil certain journeys.
3. Passenger Responsibilities
Passengers are responsible for providing correct passenger information and arriving at the designated boarding point within the required time.
Passengers must carry valid identification and any documents required by the applicable bus operator or authorities.
Passengers are responsible for their personal belongings. Tushar Tours & Travels is not responsible for loss, theft, or damage to personal belongings unless otherwise required by applicable law.
4. Fares and Payments
Ticket prices and applicable charges are displayed during the booking process and may vary depending on the route, bus operator, seat type, date, and availability.
Payments must be completed through the payment methods made available on our platform. A booking may not be confirmed if payment is unsuccessful or incomplete.
In the event of a payment deduction without successful booking confirmation, the amount will be handled according to the applicable payment gateway and refund process.
5. Cancellation and Refunds
Cancellation and refund eligibility depends on the applicable cancellation policy, ticket conditions, bus operator, and time remaining before departure.
Any applicable cancellation charges or deductions will be applied according to the cancellation policy displayed at the time of booking.
Refunds, where applicable, will be processed through the original payment method or according to the applicable refund procedure.
For complete details, users should refer to our Refund & Cancellation Policy before making a booking.
6. Bus Schedule and Changes
Bus schedules, boarding points, routes, seat availability, and other journey details may change due to operational, traffic, weather, regulatory, or other circumstances.
Where changes are communicated to us by the applicable bus operator, we may notify affected passengers using the contact information provided during booking.
Tushar Tours & Travels cannot guarantee that a bus will always operate exactly according to the displayed schedule when circumstances outside our reasonable control cause delays or changes.
7. Delays, Cancellations and Service Disruptions
Bus operators may delay, modify, or cancel services due to circumstances including traffic conditions, weather, vehicle issues, road conditions, government restrictions, emergencies, or other operational reasons.
Where a service is cancelled or significantly changed, any applicable refund or alternative arrangement will be handled in accordance with the applicable operator and refund policies.
8. Mobile Application
The Tushar Tours & Travels mobile application may provide features including bus search, ticket booking, seat selection, booking management, digital tickets, trip information, and tracking features.
Users must not attempt to modify, reverse engineer, misuse, disrupt, or gain unauthorized access to the application, its systems, or its services.
9. Account Security
Users are responsible for maintaining the confidentiality of their account credentials and for activities performed through their account.
If you believe that your account has been accessed without authorization, you should contact Tushar Tours & Travels support as soon as possible.
10. Information and Third-Party Services
Our services may depend on third-party services such as payment gateways, mapping services, notification services, or bus operators. The availability and operation of such third-party services may be subject to their own terms and policies.
11. Intellectual Property
Unless otherwise stated, the content, branding, logos, designs, text, software, and other materials available through Tushar Tours & Travels are protected by applicable intellectual property laws.
Users may not copy, reproduce, distribute, modify, or commercially exploit our content without prior authorization.
12. Limitation of Liability
We aim to provide accurate and reliable booking information; however, we are not responsible for circumstances beyond our reasonable control, including third-party operator actions, traffic conditions, weather events, technical failures, government restrictions, or other unforeseen circumstances.
Nothing in these Terms & Conditions is intended to exclude or limit any rights or liability that cannot legally be excluded or limited under applicable law.
13. Privacy
Your use of our services is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.
14. Changes to These Terms
Tushar Tours & Travels may update these Terms & Conditions from time to time to reflect changes to our services, policies, or applicable requirements. Updated terms will be published through our website or application.
15. Contact Us
If you have questions regarding these Terms & Conditions, bookings, cancellations, or our services, please contact Tushar Tours & Travels through the contact details provided on our website.
By using the Tushar Tours & Travels website or mobile application, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.