Last updated: August 2026

Refund & Cancellation Policy

This policy details the terms, cancellation fee structures, operator cancellation guidelines, and refund timelines for all ticket bookings made through Tushar Tours & Travels.

Cancellation Fee Schedule

Cancellation charges are calculated based on the time remaining before the scheduled departure of the bus:

Cancellation Time Window Deduction Charge Refund Amount
More than 24 hours before departure 10% of total fare 90% Refund
Between 12 to 24 hours before departure 25% of total fare 75% Refund
Between 4 to 12 hours before departure 50% of total fare 50% Refund
Less than 4 hours before departure 100% (Non-refundable) 0% (No Refund)

How to Cancel Your Ticket Online

  1. Navigate to My Bookings or Track Ticket from the top navigation bar.
  2. Enter your PNR Number or registered email address.
  3. Select the ticket you wish to cancel and click the Cancel Booking button.
  4. Review the cancellation charges and confirm the cancellation to receive an instant refund reference.

Cancellation by Bus Operator

In the rare event of a trip cancellation by Tushar Tours & Travels or our partner operators (due to breakdown, weather, or unavoidable operational reasons), passengers will receive:

  • 100% Full Refund back to the original payment source without any deductions.
  • OR an option to rebook on the next available alternate bus at zero additional charge.

Refund Credit Timelines

Approved refunds are processed automatically by our system:

  • UPI / Wallets (GPay, PhonePe, Paytm): 24 to 48 hours.
  • Debit & Credit Cards / NetBanking: 3 to 5 business days (depending on your issuing bank).

No-Show Policy

Passengers who fail to arrive at the designated boarding point at least 15 minutes before departure, or fail to board the bus without prior online cancellation, will be classified as a No-Show and will not be eligible for any refund.