Last updated: August 2026

Refund & Cancellation Policy

Cancellation & Refund Policy

Review our official time-window cancellation policy slabs, refunds, and boarding rules.

Time Window Before Scheduled Departure	Refund Percentage
Up to 168 hours before departure More than 7 days prior to journey date	90% Refund 10% charge
Between 72 hours and 168 hours before departure 3 to 7 days before service start	90% Refund 10% charge
Between 24 hours and 72 hours before departure 1 to 3 days before departure time	90% Refund 10% charge
Between 12 hours and 24 hours before departure Same day / early journey notice	70% Refund 30% charge
Between 6 hours and 12 hours before departure 6 to 12 hours before first boarding point departure	50% Refund 50% charge
Between 3 hours and 6 hours before departure 3 to 6 hours before bus scheduled departure	0% Refund No Refund
Less than 3 hours before departure / Post Departure Within 3 hours or missed bus	0% Refund Non-Refundable

General Terms of Cancellation

Cancellation charges are computed on a per-seat basis calculated on base seat fare.
Cancellation charges are calculated based on service start time from the first boarding stop.
Tickets cannot be cancelled once the bus has departed from the initial boarding point.
For group reservations, partial cancellation of individual passenger seats is supported.
GST and payment gateway convenience fees are non-refundable.

Mandatory Boarding Rules

Liquor & Smoking Policy

Carrying or consuming liquor, drugs, or smoking inside the bus is strictly prohibited. Bus crew reserves the right to deboard intoxicated passengers with zero refund.

Pick Up Time Policy

Passengers must report to the boarding point at least 15 minutes before scheduled pick-up time. The bus is not obligated to wait beyond scheduled departure.